If a set arrives damaged, misprinted, not as ordered, or does not arrive at all, this is exactly what to do and what happens next.
1. Email us with three things
- Your order number (it is in your confirmation email).
- A short description of the problem.
- Photos: one of the whole set and one close-up of the problem. For a wrong item, include the label or packing slip.
Send it to support@venturesdecor.com within 30 days of delivery. For a parcel that has not arrived, write to us once 30 business days have passed since dispatch, or sooner if tracking has not moved for 7 days.
2. We reply within 1 business day (Monday–Friday)
A member of our team reads every message and replies by email. If we need anything else, such as another photo, we will ask in that first reply.
3. You choose: reprint or refund
- Damaged, defective, misprinted or wrong item: we reprint the set or refund you in full, including shipping. You do not need to send it back.
- Lost or late parcel: we reship it free or refund it in full.
A reprint goes through the same steps as a new order: 5–7 business days to make, then shipping with a new tracking link. Refunds go back to your original payment method within 5 business days of approval; your bank may take a further 5–10 business days to show it.
Something else?
Changed your mind about a set? That is covered in our refund policy. For anything else, contact us.